A Texas waitress says she was thrilled to receive a $2,000 tip on a bill — only to find out from the restaurant that she won’t take home a single cent.
Emily Bauer had only been a server for about two weeks when she was scheduled for a busy Sunday shift at Red Hook Seafood and Bar in San Antonio, news station KVUE reported.
While working all the tables, she kept apologizing to a man seated in her section for “being slow.”
“He was just like, I understand. He also mentioned he owned restaurants, so he knew how hard it was to be a server,” Bauer said.
“He was like just cancel everything. Cancel everything and give me the ticket. So, I said okay. I gave him the ticket.”
Bauer said she didn’t notice until he left that he had given her a $2,000 tip and wrote a note that said, “Merry Christmas! Keep working hard!”
“I was like wait. I just opened it and started crying. I was like ‘Oh my god! My kids! I’m going to spend it all on my kids’,” said Bauer, who has two sons aged 2 years and 5 months old.
“I was like ‘oh my god. I’ve never had a Christmas where I’ve been able to like splurge on them’.”
But she said her excitement was quickly dashed when the restaurant told her that they can’t process a tip larger than $500.
Other servers suggested that the restaurant give her four separate tips of $500 but the seafood joint refused, KVUE reported.
It is unclear why the restaurant couldn’t process $500 of the $2,000 tip to give to Bauer, in line with its limits.
“I don’t think it’s our responsibility as a server to say, ‘Oh you can’t tip me that much I’m sorry. Oh no, there’s a limit I’m sorry,” Bauer said.
“If that’s the case, there should be signs posted on the restaurants or the receipt to say there’s a limit of $500.”
Bauer said the customer received word that she won’t get the tip and called the restaurant to express his disappointment, KVUE reported.
When she asked to call him to express her gratitude, her manager said that they didn’t take down his information, the outlet reported.
Instead, she’s shared the message to Facebook in hopes that it reaches the customer.
“Even though I can’t receive it, thank you. Thank you for having such a big heart,” Bauer said.
The restaurant didn’t respond to request for comment, KVUE reported.